Back Office Associates has created this web-based tool to better support the AT&T Alliance Channel Agent. In designing this system, we took into consideration the many opportunities for us to maximize your production by eliminating time spent on:

• Systems and applications to generate pricing, contracts and circuit orders.

• Technical Interviews and Data Gathering calls as they relate to the implementation and provisioning of circuit orders.

• Issues involving customer service and billing resolution.

• Administration of contract, order and revenue tracking.
   
• Training and maintaining additional staff.

Our value proposition also includes a back office team of professionals experienced in system applications, project management and customer service as they relate to the many process requirements of AT&T.

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"OUTSOURCING"

The outsourcing industry could grow as much as 35 percent over the next three years, says Bill Maurer, an analyst with research firm Gartner Inc. In leaner times, companies "are focusing on core competencies," he says. "They've determined that other organizations can do [noncore work] as good or better." Gartner predicts IT outsourcing alone to increase almost 64 percent. *

* Article: November 15, 2002 - Hottest Businesses for 2003 - Entrepreneur.com

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